Panel prior to refurbishment.

Heal's has been at the forefront of contemporary design ever since its first store opened, almost two centuries ago. Its name is synonymous with high quality workmanship and attention to detail. It should be no surprise therefore to find the home furnishing retailer applying exacting standards to the care of its listed, flagship, store in London's Tottenham Court Road.

Kingswood was contracted over a 14-week period to carry out a variety of repair and maintenance works to the store's exterior. The complete Portland stone facades needed to be cleaned and repaired while maintenance work was carried out to the store's flagpoles, pavement lights and roof.

Meanwhile other tasks included applying gold leaf to the large carved letters at the very top of the building's façade. At first floor level, a series of external embossed cast iron plates depicting the various activities of the store also required repainting in their original colours, in keeping with the terms of the building's listing.

Of course all of this was being carried out in one of the busiest shopping locations in London - and to a business that stays open seven days a week. Even painting the windows meant careful co-ordination by the site manager with the occupants of the building, to ensure minimum disruption to their business.

Kingswood also had to ensure that the very large scaffolding required to carry out the works could safely support a specially designed tapestry covering its full height and length. Heals had chosen the tapestry to make a feature of the work for the benefit of shoppers, pushing its façade further into Tottenham Court Road.

Andrew Loveland of Tuffin, Ferraby and Taylor, building surveyor to Heal's, described Kingswood's approach as typically 'proactive', with a 'good site manager' resulting in a satisfied client. It was, he said, 'very Kingswood'. Since completion of the project Kingswood has continued to help Heal's on a variety of works.

Client: Heal's Building

Surveyor: Tuffin, Ferraby and Taylor